30-Day Return & Exchange Policy

International Guests, please refer to our International Return Policy.

Shop with confidence!

If you’re not completely in love with your jewelry, you have 30 days from delivery to return or exchange full-priced items—no restocking fees, as long as everything is in new condition.

To qualify for a return or exchange:

  • Jewelry must be received within the 30-day return window, calculated from the time your order ships.

  • Jewelry must be unworn, undamaged, and have the return policy tag attached (no tampering).

  • Return must include the original invoice and certificate of authenticity.

  • Return must include all free accessories (gift bag, box, jewelry cleaner, certificate, etc.) in reusable condition.

    • A $50 replacement fee will apply for each missing lab-grown diamond certificate (if applicable).

    • Damaged or missing accessories may also incur replacement fees.

What’s eligible for return?

All fine jewelry, engagement styles, wedding styles, loose lab-grown diamonds, and loose lab-grown gemstones not listed as ineligible below are eligible for return or exchange within our 30-day window.

What’s not eligible for return?

  • Orders outside of the 30-day return window.

  • Items that have been altered, engraved, or resized by any party other than LoveOnly.

  • Final sale items (disclosed on the product detail page).

  • Jewelry or loose stones showing wear, damage, or signs of setting.

  • Packages without a Return Authorization Number, or those refused upon delivery.

What’s eligible for store credit only?

Custom and special orders are eligible for store credit only. Store credit may be applied toward a subsequent custom or special order one time; after that, the purchase is considered final sale and not eligible for return or exchange.

Shipping & Refunds

  • Refunds will be issued to your original payment method (minus any replacement fees for certificates or accessories) within 5–10 business days after inspection. Timelines may vary depending on your bank’s processing.

  • Refused or “return-to-sender” packages will have all associated shipping costs deducted from the refund amount.

How to Return

  1. Initiate your return: Email sunny@loveonly.ca with your order number and the email address used for the order. We’ll send you a Return Authorization Code, a prepaid return label (must be used within 7 days), and detailed instructions.

  2. Package securely: Include your return order form, all original packaging and accessories, and any applicable diamond certificates. For security, address the package only to LoveOnly—do not reference “diamonds” or “jewelry” on the outside.

  3. Seal & Ship: Attach the prepaid return label, drop the package at your nearest courier office within 7 days, and obtain a receipt (this is your proof of shipment).

Note: Returns must be shipped and received within the 30-day window.

Important Notes

  • Returns without a code, proper tags, or correct packaging may be refused.

  • LoveOnly isn’t responsible for loss or damage during return shipping.

  • Once received and inspected, your refund or exchange will be processed, and we’ll notify you by email.

Questions?

We’re here to help—just email us at sunny@loveonly.ca.